Last updated 1 November 2026
Refund policy
Failed builds give their credits back on their own. You can cancel your plan at any time. Money refunds are for a first purchase with no credits used, billing mistakes and duplicate charges.
Builds that fail on our side
If a generation fails on our side, or stops early through our fault, the credits it used come back to your account automatically.
They come back as credits, not as money.
Cancelling your plan
You can cancel your subscription at any time. Your plan stays active until the end of the month you paid for, and then it does not renew.
We do not refund part of a month.
Getting your money back
We refund your money:
- within 14 days of your first purchase, if you have not used any credits yet
- for a billing mistake
- for a duplicate charge
To ask for a refund, email support@stonecut.studio from the address on your account and tell us the date of the charge.
Anything else, we look at case by case.
Maps bought from the gallery
A map you bought from the gallery can't be refunded once you have downloaded it. A duplicate charge or a billing mistake is always refunded: email support@stonecut.studio from the address on your account and tell us the date of the charge.
If you live in the EU or the UK
The law usually gives you 14 days to withdraw from a purchase made online. Map building is digital content that starts right away, so that right ends once a generation starts, as long as you agreed to this at checkout. Paddle asks for that agreement when you buy.
Until a generation starts, the 14-day refund above applies.
How refunds are paid
Refunds are processed through Paddle, our merchant of record, and go back to the way you paid. Paddle's buyer terms also apply to your purchase.
How long the money takes to show up depends on your bank or card.
Contact
Email us at support@stonecut.studio.